Refund Policy

A Legal Disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - The Basics

At Sensory Hacks, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help. Please read our refund policy below for more details on how to proceed.

Returns: We accept returns on most products within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in resellable condition. Please note that certain products, such as personalized or custom items, may not be eligible for return.

Return Process: To initiate a return, please contact us at [your email address] with your order number and reason for the return. Our team will guide you through the return process and provide you with a return shipping address. Customers are responsible for return shipping fees unless the item is defective or damaged.

Refunds: Once we receive your returned item and confirm its condition, we will process your refund to the original payment method. Please note that it may take up to 5-7 business days for the refund to appear in your account, depending on your payment provider.

Exchanges: If you would like to exchange an item for a different size, color, or product, please follow the same steps as for a return. Once we receive your return, we will issue a store credit or ship out the replacement item, depending on availability.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [your email address] with photos of the damage or defect. We will work quickly to resolve the issue, either by offering a full refund or sending you a replacement at no extra cost.

Non-Returnable Items: Certain items are not eligible for return or refund, including:

Gift cards
Perishable goods (if applicable)
Opened or used hygiene products (if applicable)

Customer Satisfaction: We strive to provide high-quality products and excellent customer service. If you have any questions or concerns about your order, don't hesitate to contact us—we're here to assist you!

Thank you for choosing Sensory Hacks!